Ethical Travel Insurance from Travelandinsure.com . . . . .Travel Insurance with a Difference . . . . .Travel Insurance the Trade Aid way

 
  (info)
Adults:
(aged 18-64)		 Adults:
(aged 65-74)		 Children:
(aged 17 & under)		 Students:
(18-21 in full time education)
Start Date: Calendar       End Date: Calendar
UK resident? Yes No Over 75?

Travel Insurance and Ethical Travel Insurance Cover at great rates and you'll be helping people in need at no extra cost to you.

Make a Claim

Claims on policies bought on or after 15th March 2008

For all claims on policies bought after 15th March 2008, please contact AXA Assistance Claims on +44 (0)845 271 4491. On receipt of your call or correspondence, AXA Assistance Claims will send you a claims form. You must file a claim by completing a claim form within 31 days of the event giving rise to a claim.

Claims on policies bought on or before 14th March 2008

For all claims on policies bought on or before 14th March 2008, please contact Claims International Ltd on +44 (0)208 760 7232 and quote 328 travelandinsure.com. On receipt of your call or correspondence, Claims International will send you a claims form. You must file a claim by completing a claim form with Claims International Ltd, 14th Floor, Leon House, 210-241 High Street, Croydon,CR9 1ER within 31 days of the event giving rise to a claim.

How to make a complaint

We are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try to put things right. If, for any reason, you consider that we have not kept our promise or you have any cause for dissatisfaction regarding this insurance, the following process is designed to speedily resolve your complaint:

Who to contact

The most important factors in getting your complaint dealt with as quickly and efficiently as possible are:
1. Make sure you are talking to the right person.
2. Do give them the right information.

When you contact us

When you contact us, please:

1. Give us your name and contact telephone number.

2. Quote your policy and/or claim number and the type of policy you hold.

3. Explain clearly and concisely the reason for your complaint.

Initiating your complaint

Does your complaint relate to:

A. Your policy or sales?

You need to contact our customer helpline on +44 (0)845 180 0064 or in writing to:

Travel and Insure Ltd
2 Chapel Street
Chichester
West Sussex
PO19 1BU

B. A claim on your policy?

For policies purchased on or after 15th March 2008

You need to contact AXA Assistance on +44 (0)845 271 4491

We expect that the majority of complaints will be quickly and satisfactorily resolved at this stage but, if you are not satisfied, you can take the issue further:

If your complaint is one of the few that cannot be resolved by this stage, contact the Head of Customer Care who will arrange for an investigation on behalf of the Chief Executive: Inter Partner Assistance, PO Box 57325, London E1W 1XX or you may use e-mail: customer.support@axa-travel-insurance.com

For policies purchased on or before 14th March 2008

If, for any reason, you consider that we have not kept our promise or you have any cause for complaint regarding this insurance, you should contact First Assist Customer Relations Department on +44 (0)870 060 0190 or by Fax on 01752 258564. If your complaint over the handling of your claim cannot be resolved at this stage, you can contact the Head of Customer Relations Department who will arrange an investigation: First Assist Insurance Services Limited, 1 Drake Circus, Plymouth, PL1 1QH.

What to do if you are still not satisfied

Complaints that cannot be resolved by the above may be referred to the Financial Ombudsman Service, South Quay Plaza 2, 183 Marsh Wall, London E14 9SR within 6 months of receipt of the final response to your complaint to one of the above companies.

 

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