How to make a complaint

We are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try to put things right. If, for any reason, you consider that we have not kept our promise or you have any cause for dissatisfaction regarding this insurance, the following process is designed to speedily resolve your complaint:

Who to contact

The most important factors in getting your complaint dealt with as quickly and efficiently as possible are:
1. Make sure you are talking to the right person.
2. Do give them the right information.

When you contact us

When you contact us, please:

1. Give us your name and contact telephone number.

2. Quote your policy and/or claim number and the type of policy you hold.

3. Explain clearly and concisely the reason for your complaint.

Initiating your complaint

Does your complaint relate to:

A. Your policy or sales?

You need to contact our customer helpline on +44 (0)845 180 0064 or in writing to:

Travel and Insure Ltd
The Boat House
41 Bridgefoot Path
Emsworth
Hants
PO10 7EB

B. A claim on your policy?

What to do if you are still not satisfied

Complaints that cannot be resolved by the above may be referred to the Financial Ombudsman Service, South Quay Plaza 2, 183 Marsh Wall, London E14 9SR within 6 months of receipt of the final response to your complaint to one of the above companies.

Our Insurance

• Policy Wording
• Schedule
• Your Policy Explained
• Types of Cover
• Hazardous Activities